Refund policy

No Returns & No Refund Policy

At LUSSOBYSB, we are committed to providing premium-quality hair extensions. Due to the nature of our products and strict hygiene standards, all sales are final.

Please Read Before Purchasing

• No returns, exchanges, or refunds are accepted under any circumstances.

• This policy applies to all products, including hair bundles, wigs, closures, frontals, and any promotional or sale items.

• We do not offer refunds or exchanges for:

  • Change of mind

  • Incorrect length, texture, or color chosen

  • Personal dissatisfaction or expectations

  • Shipping delays caused by courier services

Hygiene & Safety Policy

For hygiene and quality assurance reasons, hair products cannot be returned once opened, worn, installed, altered, or removed from their original packaging. This policy is strictly enforced.

Customer Responsibility

Customers are responsible for:

• Carefully reviewing product descriptions

• Confirming texture, length, color, and quantity before placing an order

If you need assistance selecting a product, please contact us prior to checkout.

Incorrect or Damaged Orders

In the unlikely event that you receive:

• An incorrect item, or

• An item damaged upon arrival

You must contact LUSSOBYSB within 24 hours of delivery, providing clear photos and your order number. If approved, a replacement may be issued at our discretion.  No refunds will be provided.

Policy Agreement

By placing an order with LUSSOBYSB, you confirm that you have read, understood, and agreed to this No Returns & No Refunds Policy.